Privacy Policy

This Notice of Privacy Practices was updated in November 2021.

This statement applies to “Personal Information” collected, processed, or stored by grandfinds.com.

Your access to and use of our Services means you agree to the terms in this Notice and our Legal Notice. We encourage you to refer to this Notice periodically so that you understand our current privacy practices.

If you have any questions about this Notice, please contact our Customer Service department:

• Via email at service@grandfinds.com
• By mail at:
  • Grand Finds Credit and Customer Services
    P.O. Box 67, Riverton, UT 84065

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Why we collect & use information

We at Grand Finds understand that you entrust your data to us. We value that trust. Our collection and use of customer data is guided by our corporate principle of Customers First and subject to our Grand Finds Responsible Information Management program.

We may use the information we collect for the following primary reasons:

(1) Product & Service Fulfillment (FUL)

(2) Marketing, Promotions & Advertising (ADV)

(3) Internal Operations (OPS)

(4) Fraud Prevention, Security & Compliance (SEC)

(5) Credit Card & Banking (CRD)

We may combine information collected from different sources. Below is a summary of some of the ways we collect and use information:

Product & Service Fulfillment (FUL)

• To complete, fulfill, manage, and communicate with you about transactions;
• To establish and service your online profile on one of our websites or mobile applications;
• To provide customer service and alert you to product or shipping information;
• To provide personal services;
• To administer loyalty programs
• To manage subscription services, including order management, billing, and reordering products, and communicating with you about your subscription

Marketing, Promotions & Advertising (ADV)

• To deliver information about our products, services, and promotions (e.g., personalized offers delivered to your home, email, third-party sites or applications, and mobile devices);
• To provide interactive features on our websites and mobile applications (e.g., product ratings and reviews, real-time offers, and location-based services such as store maps);
• To identify product preferences and shopping preferences (e.g., services and promotions of possible interest);
• To administer contests, sweepstakes, promotions, surveys, and focus groups

Internal Operations (OPS)

• To improve the effectiveness of our websites, stores, mobile applications, merchandise assortment, and customer service;
• To conduct research and analytics related to our operations; and
• To perform other logistics and operation activities as needed

Fraud Prevention, Security and Compliance (SEC)

• To protect our assets and prevent fraudulent transactions;
• To validate credentials and authenticate customers when logging into your online profile or applications;
• To protect the security and integrity of our Services and our data;
• To assist law enforcement and respond to legal/regulatory inquiries

Credit Card & Banking (CRD)

• To process your payments and address your order inquiries and requests;
• To offer you additional products or services that may be of interest.

The rest of this Notice refers to the collection and use of the codes above (FUL; ADV; OPS; SEC; CRD). This is so you can better understand why we collect and use different types of information in accordance with our privacy practices and our Responsible Information Management program.

Types of information we collect

Grand Finds collects certain information from you and about you. This may include:

• Identifying Information (FUL, ADV, OPS, SEC): We collect this information when you create a profile, place an order, or take advantage of other programs online, or contact us. For example Name, Address (billing and shipping), Zip code, email address, Telephone number(s), Cellular phone number(s), Credit card number(s), Birthdate, and Security question answers.
• Payment Information (FUL, ADV, OPS, SEC, CRD): We collect this information when you make online purchases. For example, your credit card number and billing address.
• Information You Post (ADV, OPS): We collect this information when you post in a public space on our site. For example, our Ratings & Reviews feature.
• Event Information (ADV, OPS): We collect this information when you sign-up for our events. For example, contact information and mailing address.
• Demographic Information (ADV, OPS): We collect this information when you participate in a contest, sweepstakes, promotion, or survey. For example, your age, gender, and zip code.
• Driver’s License Information (FUL, OPS, SEC): We collect your driver’s license information to the extent permitted by applicable law.
• Device Information (FUL, ADV, OPS, SEC): We collect this information when you visit our website or apps. For example, the type of device you use to access our platforms, your device identification number, IP address, or mobile operating system.
• Location Information (FUL, ADV, OPS, SEC): We collect this information about your location when your device is set to provide location information.
• Commercial Information (FUL, ADV, OPS, SEC): We collect this information when you make a purchase. For example, details about the products or services purchased, obtained, or considered, as well as other purchasing or consuming histories or tendencies.
• Internet or other Network Activity Information (FUL, ADV, OPS, SEC): We collect this information when you visit our website, use our mobile applications, and other technologies. This information is either automatically collected or is customer-initiated. For example, your browsing history, search history, and other information regarding your interactions with our Platforms or advertisements.
• Other Information (FUL, ADV, OPS, SEC): If you use our website, we may collect information about the browser you are using. We may look at what site you came from, or what site you visit when you leave us. If you use our app, we may look at how often you use the app and where you downloaded it.

How we collect information

Information You Provide to Us (FUL, ADV, OPS, SEC, CRD)

• We collect a variety of information when you create a profile, place an order, or take advantage of other programs online. Information we may collect includes your name, address (billing and shipping), zip code, email addresses, telephone number(s), credit card number(s), and date of birth.

Information We Collect Through Data Collection Technologies (FUL, ADV, OPS, SEC, CRD)

• We collect information through several channels. For example, we may collect your Personal Information when you visit our websites, use our mobile applications, or interact with our wireless services or other technologies. This information is either automatically collected or is customer-initiated.

Information From Other Sources (FUL, ADV, OPS, SEC, CRD)

• We may receive your updated shipping information from a third-party provider.
• We may collect or use the information made available to us through third-party platforms, online databases, and directories, or other means. We specify that data sourced from these third parties must be legitimately obtained. Note that this information may be governed by the privacy statement of the third party.
• We participate in consortiums to share information or match customer data. When shared, this information is de-identified or anonymized.
• We may receive various types of information, including identification information, contact information, and transactional information from our service providers and vendors.

How we share your information

We may share your information in the following ways:

• Internally. We may share your information within Grand Finds.
• On our Platforms. For example, we may display the information you post on our Reviews feature.
• With Our Service Providers. We may share your information with third parties who facilitate our operations and perform services on our behalf. For example, this may include advertising and marketing vendors or shipping and fulfillment service providers among others
• With Our Business Partners. For example, this may include third parties that provide products and services related to our business that enhance our offering portfolio to help us serve you better. These may include manufacturers and retailers of Grand Finds merchandise and product lines.
• With Third Parties for Marketing Purposes. This may include third parties whose products or services we believe you may be interested in. These third parties may also share your information with others. These third parties may use your information for their own marketing purposes or the marketing purposes of others. This may include the delivery of internet-based advertising.
• With Any Successors to All or Part of Our Business. For example, if Grand Finds merges with, acquires, or is acquired by another business entity. This may include an asset sale, corporate reorganization, or other change of control. Note that if Grand Finds or any of its subsidiaries is sold to or otherwise acquired by a third party, all Grand Finds data assets will become the property of the acquiring party. Such a party will be subject to any consent(s), opt-outs, or other customer conditions on data. A change in data ownership may or may not include a notice on the primary online sites of Grand Finds or the affected subsidiary sites.
• To comply with the Law or to Protect Ourselves. For example, this could include responding to a court order or subpoena. It could also include sharing information if a government agency or investigatory body requests. We may share information when we are investigating potential fraud. This could include fraud we think has occurred during sweepstakes or promotion. We may also share information if you are the winner of sweepstakes or other contests with anyone who requests a winner’s list.

Our use of Information Technologies

The following section describes various types of technologies we use when you interact with us online, through our mobile applications, or use our wireless services, and your choices regarding those technologies:

Cookies, Pixel Tags, and Flash Cookies (FUL, ADV, OPS, SEC)

• To learn more about the types of cookies we use and to manage your cookie preferences, please refer to our Cookie Statement

Website Optimization Services (ADV, OPS)

• Grand Finds shares data with Google Analytics, Adobe Analytics, and IBM Digital Analytics to understand and optimize website performance and enhance site usability for our customers. These tools run in the background of our sites analyzing site usage information and then returning reports to us through an encrypted connection. They are required to maintain data securely and confidentially and are not permitted to share data collected with parties other than Grand Finds. Credit card or password data is not collected through Google Analytics, Adobe Analytics, or IBM Digital Analytics. In addition, Google Analytics may associate and group session visits to our website from various browsers and devices.
• To manage your Website Optimization Service Preferences including anonymous browsing and opt-out options, see below.

Interest-Based or Online Behavioral Advertising (OBA) (ADV, OPS)

• Grand Finds uses third-party advertising companies to serve interest-based advertisements. These companies compile information from various online sources (including mobile-enabled browsers and applications) to match user profiles with ads we believe will be most relevant, interesting, and timely based on that user profile.
• For additional information on interest-based advertising and options for managing preferences, including opt-outs, see below.

Social Network & New Tech Advertising Programs (ADV)

• Grand Finds has relationships with several social networks and new tech companies. These companies have specific Interest-Based Ads programs that match people that have shown interest in Grand Finds through our website or other services with their profiles (such as on Facebook) and platforms (such as Facebook and Google properties). This matching allows us to deliver relevant, interest-based ads on those companies’ networks.
• For information about managing your preferences for these programs, see below.

Do Not Track (DNT) (ADV, OPS)

• Grand Finds does not currently recognize and process Do Not Track signals from different web browsers. Customers may manage their preferences for tracking across sites in the Interest-Based Advertising section above.
• For more information on Do Not Track please visit http://www.allaboutdnt.org/

Grand Finds Mobile Applications (FUL, ADV, OPS, SEC)

• Grand Finds offers mobile applications that you may download from your phone or smart device’s “app store” as well as apps that you can download from your Internet-connected devices (e.g., smart television).
• Grand Finds mobile applications, with your permission, may use your device’s camera, microphone, or location information to enable features or services.
• Grand Finds Mobile Application Preferences are managed in the Grand Finds application and through your device’s settings.

Managing your preferences

This section details, in one place, how you may express preferences including electing to opt-out of some data collections or uses.

Access to Accounts, Online Profiles, and Orders

• If you are a registered user of grandfinds.com, you can update your information in My Account
• If you have questions about your order, you may check your order status online in My Account
• If you have any additional questions, please contact our Customer Service Department at service@grandfinds.com.
• If you are an international customer and want to access your information, please contact our Customer Service Department at service@grandfinds.com.

Data Sharing Preferences
If you prefer that we not share your information with third parties for marketing purposes, you can contact us:

• By email at service@grandfinds.com
• By mail at:
  • Grand Finds
    P.O. Box 67, Riverton, UT 84065

If you choose to write to us, please include your name, address, and phone number and state “NO THIRD PARTY SHARING” in your request.

Email Communications

Promotional or Marketing Emails: To opt-out of receiving promotional or marketing emails from Grand Finds at a specific email address, you may:

• Use the unsubscribe link in the footer of any email sent by grandfinds.com.
• Unsubscribe by signing into your account on grandfinds.com, clicking on my profile, and indicating your opt-out preference.
• Or contact us by mail at:
  • Grand Finds
    P.O. Box 67, Riverton, UT 84065

It may take up to 10 business days to process your request.

MyCustomer Survey Emails: We may separately send surveys, via email, to our customers in order to collect opinions and feedback about their shopping experiences. To opt out of receiving survey emails from Grand Finds, you may use the unsubscribe link at the bottom of any survey emails.

Specialized Email Programs: You may have signed up for one of our specialized email programs. To opt out of receiving emails from one of those specialized programs, you may use the unsubscribe link at the bottom of any of these emails.

Operational emails (e.g. shipping confirmation or product recall information) do not provide an opt-out option.

Direct Mail or Telemarketing

• Direct Mail or Telemarketing: To opt-out of receiving direct mail or telemarketing calls, you may contact us:
• By email at service@grandfinds.com
• By mail at Grand Finds
  P.O. Box 67, Riverton, UT 84065
• Please include your name, address, and phone number and state one of the following:
  “NO MAIL OFFERS” (if you don’t want to receive offers by mail)
  “NO PHONE OFFERS” (if you don’t want to receive offers by phone); or
  “NO PHONE OR MAIL OFFERS” (if you don’t want to receive either)

Note on Opting-Out of Direct Mail: Because direct mailings are often prepared well in advance (12-16 weeks, in some cases) you may, for a period of time, continue to receive some physical mail after you send us your request.

Ownership of customer data

If Grand Finds or any of its subsidiaries is sold to or otherwise acquired by a third party, all Grand Finds data assets will become the property of the acquiring party. Such a party will be subject to any consent(s), opt-outs, or other customer conditions on data. A change in data ownership may or may not include a notice on the primary online sites of Grand Finds or the affected subsidiary sites.

California Residents

California Shine the Light Law: If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request please submit an inquiry to the following address: Grand Finds, P.O. Box 67, Riverton, UT 84065. In your request, please specify that you want a “Your Grand Finds California Shine the Light Notice.” Please allow 30 days for a response.

If you are a minor under 18 and have a profile on grandfinds.com, you may ask us to remove reviews or other content that you posted on the site by writing to service@grandfinds.com. We will begin to process your request within 30 days. Please note that processing your request does not ensure complete or comprehensive removal of the content that you posted.

California Consumer Privacy Act (CCPA) of 2018. Effective January 1, 2020, if you reside in California then you have the following rights:
1. You have the right to opt-out of Grand Finds sale of your Personal Information.
2. You have the right to request the deletion of your Personal Information.
3. You have the right to request us to disclose to you the following, no more than twice in a 12-month period:

• Categories of Personal Information we collected about you during the preceding 12 months.
• Categories of sources from which we collected the Personal Information during the preceding 12 months.
• Business or commercial purpose(s) for collecting or selling your Personal Information during the preceding 12 months.
• Categories of third parties with whom we share the Personal Information during the preceding 12 months.
• Specific pieces of Personal Information we collected about you during the preceding 12 months.
• Categories of Personal Information we have sold and categories of third parties to whom the information was sold during the preceding 12 months.
• Categories of Personal Information we disclosed about you for a business purpose during the preceding 12 months.

We will not discriminate against you because you exercised your rights under this section of our Notice.

For purposes of exercising your rights above, please note the following regarding how we collect and use your Personal Information as described in this Notice:

• We collect the following categories of personal information: Identifiers; payment information; commercial information; internet or other electronic network activity information; geolocation data; audio, electronic, or visual information.
• We disclose the following categories of personal information for a business purpose: Identifiers; payment information; commercial information; device information; demographic information and driver’s license number.
• We sell the following categories of personal information: Identifiers; payment information; event information; demographic information; device information; location information; commercial information; internet or other network activity information.

Households. Grand Finds does not hold personal information at the household level as defined by the CCPA. If you would like to submit a request for multiple people in the same household, please submit an individual request for each person.

Authorized Agents. If you are registered as an Authorized Agent by the California Secretary of State and would like to enter a request on behalf of a California resident, please submit the request via service@grandfinds.com. Upon submission, you will be required to attach documentation showing proof of written permission from the consumer authorizing you to submit a request on their behalf. You will also be required to attach proof that you are an Authorized Agent registered with the California Secretary of State. We reserve the right to require consumers to confirm their request and/or identity.

Do Not Sell My Personal Information Requests

You may submit your request through the following methods:

• By email service@grandfinds.com
• By mail: Grand Finds, P.O. Box 67, Riverton, UT 84065

Upon submission of the request, you will need to provide your first name, last name, email address, mailing address, state, zip code, phone number, and information about your shopping history with us. We will use the information provided to match the identifying information we have to verify your identity before processing the request.

Safeguarding information

grandfinds.com have put in place various procedural, technical, and administrative measures to safeguard the information we collect and use. We designed our technology-enabled services to accept orders only from Web and mobile browsers that permit communication through a Secure Socket Layer (SSL). SSL is an encryption standard that provides a layer of security while information is being transmitted over the Internet.

As a matter of policy, we do not disclose details regarding our security measures as this could be beneficial information to criminals and other bad actors.

Be advised, no security safeguards or standards are guaranteed to provide 100% security. You should always use appropriate self-protection measures and practice safe browsing on all websites. For more information on how you can securely shop with us, please review our Security Tips. The National Cybersecurity Alliance also provides comprehensive information to stay safe online.

Additionally, sometimes bad actors attempt to use our brand to create fake web pages, send fake texts or emails, and conduct other illegal activities to commit fraud or attempt to breach consumers’ security. We actively monitor for these illegal scams and shams. If you receive anything with the Grand Finds brand that seems suspicious, email us at service@grandfinds.com.

Additional Disclosures

Information About Children Under 13

• The Children’s Online Privacy Protection Act imposes requirements on Web sites that collect personal information about children under 13 years old (for example – name, address, email address, social security number, etc.). Our current policy is not to collect any personal information on any person under 13 years old online. For this reason, our sweepstakes and other promotions conducted online are restricted to entrants who are at least 13 years old.
• If this policy changes, we will revise this portion of our Notice of Privacy Practices and will comply with the requirements of the Children’s Online Privacy Protection Act, which includes providing notice and choice to each child’s parent or guardian before collecting any personal information.

Opt-In Consent for Minors

• Grand Finds services are offered to customers who are of the age of 16 years and above. No programs, services, or offerings are intended for children under the age of 16. Also, credit products are not available for the customer below the age of 18 years.

grandfinds.com is committed to resolving any customer concerns regarding their privacy. If a customer feels that their privacy may have been violated, based on the Safe Harbor Principles, grandfinds.com will attempt to directly resolve the complaint. Any complaints that are still unresolved after these direct efforts will be settled by arbitration administered by an independent arbitrator of Grand Finds’ choosing.

Grand Finds statement on cookies

This Cookie Statement is effective as of November 2021.
This Statement applies to websites and mobile-enabled web (collectively “online services”) owned and operated by Grand Finds. By continuing to use our online services you agree to the use of our cookies.

We use cookies, web beacons, pixels, and other tracking technologies to deliver, monitor, and improve our websites, mobile-enabled web, and display content. This Statement describes the information we collect through cookies and other tracking technologies. Approved third parties may also place cookies on your web or mobile browser when you use our online services.

What Are Cookies?

• A cookie is a small piece of computer code sent by a website and stored on your computer’s hard disk. A pixel tag (also known as a tracking pixel, web beacon, or clear GIF) is an embedded image on a website that may register a user’s website activity. A Flash Cookie (also known as a Local Shared Object) is a data file stored on your computer by the websites that you visit (Click Here for more details). Flash Cookies provide similar functionality as Cookies, but are based on different technology, provide richer data collections, and are persistent; they do not go away when you exit your browser and generally cannot be deleted through your browser option tools.
• Our online services use two types of cookies: session cookies and persistent cookies. Session cookies only exist while your browser is open. We use session cookies for website functionality, such as managing items added to your shopping cart. Persistent cookies are not removed when you exit your web browser. We use persistent cookies to enable an easier log-in process, provide you with a more personalized shopping experience, and help you navigate our website more efficiently. We also use persistent cookies to show you the items you have previously browsed. We may use flash cookies on our online services to enable or control flash-based content.

How & Why We Use Cookies

• We use cookies to improve our services and provide you with the best possible experience. We may use cookies in order to identify you; provide relevant, interest-based advertising; remember your preferences; secure your access; know when content has been shown to you; provide aggregated auditing, research, and reporting for advertisers; understand and improve our online services; and detect and defend against fraud and other risks. When we send you an email, we may use cookies to understand if you have accessed the information provided in the email. We may combine information collected through the cookies with your Personal Information in order to provide you a personalized experience including advertising about products and services you may find of interest. The information we collect from cookies also may allow us to identify you across devices, such as smartphones, tablets, computers, or related browsers.
• We may allow certain approved third parties to place their cookies on our websites or within our advertisements. Your web browser may request advertisements directly from third-party advertising network servers that do not have a business relationship with us. These advertisements may place cookies that can view, edit, or set third-party cookies, just as if you had requested a web page from the third-party site. We are not responsible for the practices, including the use of cookies, employed by third-party websites, mobile-enabled web or online services linked to or from Grand Finds, or for the content contained therein.
• Third-party websites, mobile-enabled web, and online services accessible on the Internet are outside the control or limits of this Cookie Policy.

How To Manage Your Cookie Preferences

To optimize your online experience, we use different types of cookies. We categorize these cookies into the following types:

• Marketing cookies
• Operational cookies
• Essential cookies
• Third-party cookies

Managing cookie preferences differs from browser to browser so please refer to your browser for further information. If you would like to disable cookies and web beacons, please use the help function in your web browser to restrict cookies from our website(s).

To manage the Flash Cookie settings and preferences for your computer, mobile phone, or wireless device, please Click Here and you will be directed to the Settings Manager on Adobe’s website. You may also be able to manage Flash cookies from your browser, depending on the version of your browser.

Note: If you block cookies from grandfinds.com you will not be able to make purchases on our website.

Website Optimization Services

• If you would like to opt-out of Google Analytics on a per browser basis, please Click Here to download the Google Analytics opt-out browser add-on. For more information on Google Analytics, Click Here.
• You may choose to opt out of IBM Digital Analytics’ analysis of your browsing and purchasing behavior on our website, or you may choose to allow IBM Digital Analytics to analyze your behavior in a de-identified manner. Click here to learn more about your privacy preference options with respect to IBM Digital Analytics’ use on our site.
• If you would like to opt out of Adobe Analytics on a per browser basis, please Click Here. For more information on Adobe Analytics, Click Here.
• Interest-Based Adverting: If you would like to opt-out of interest-based advertising, please Click Here. Please note that you will be opted out of all interest-based advertising from all business members of the Network Advertising Initiative for that specific browser on that specific device. If you opt-out, you may continue to see or receive online advertising from Grand Finds; however, these ads may not be as relevant to you.

Note: To opt out of interest-based advertising in mobile applications, you can turn off mobile device ad tracking or reset the advertising identifier in your device settings.

Social Network & New Tech Advertising

You can manage your preferences for many of these advertising programs through the links provided below:

• Facebook
• Google
• Twitter
• Yahoo!
• Pinterest

Note: If you block cookies from grandfinds.com, you will not be able to make purchases on our websites.